For additional support or help with troubleshooting, please contact Mendeley Support.
Issue:
When I save a reference to my library in Mendeley Web, the reference does not appear in my library in Mendeley Desktop.
Solution:
Issue:
When I save a reference to my library, some information is missing in the Details tab (e.g., volume, issue, page numbers).
Solution:
Issue:
When I import a reference through RIS or XML, the PDF does not attach to the reference.
Solution:
PDFs cannot be added when importing references through RIS or XML. To attach a PDF to a reference, either import the reference with the Web Importer or manually attach the PDF to the reference after it has been added to your library.
Issue:
I'm having issues with the Microsoft Word plugin.
Solution:
Issue:
My references aren't appearing in Mendeley Cite.
Solution:
Error Message:
"Citation/Bibliography is wrongly placed in index area, please delete the placed citation/bibliography in index area"
Explanation:
You may receive this error message if you are working in a Word document that has in-text citations or a bibliography inserted using a citation plugin from another reference manager (e.g., EndNote or Zotero), as Mendeley is unable to detect citations made from other reference managers.
Solution: